Refund policy
Our goal at Stitchwell is to ensure you are completely satisfied with your online purchase.
If you are not satisfied with the product you purchased, you can return your items provided they meet the following conditions:
You have 14 days from the date the package is received to request a return of one or more products, provided the product is new, unused, and in its original packaging.
Returns must be made through our return platform. To initiate a request, please contact us via email at stitchwellbooks@gmail.com. Our customer service team will respond within 24 to 48 business hours with the necessary instructions.
Important: If the order is returned after this legal period and/or without tracking information, no refund can be issued.
Refund options:
You can choose between a refund to your original payment method or a credit note that can be used on our website.
The product you purchased will be refunded using one of the following two options:
- To the same credit card you used to place the order
- As a credit note on the website
Need help?
If you have any questions, you can contact us at the following email address: stitchwellbooks@gmail.com